The year 1990 is considered as a watershed moment for the Indian economy. As India opened up its business market to the world, the influx of ICTs also got propelled in the country.
All aspects of human life were affected by this, even the way the governance was carried out. Soon the E-governance found its way into public administration related work.
Initially, the E-Governance was to reduce the paper work and human resource involved in the processing of applications in government services. A few years later, these services were officially outsourced in in public domain, thus creating jobs for fellow citizens. The services comes with different names in different states for instances it’s called MP Online in Madhya Pradesh and Vasudha Kendra in Bihar.
This is a story of Vasudha Kendra which is located in Block Office at Mainatand block of West Champaran. Vasudha Kendra is supposed to provide multiple-services on price which suits common man pocket. But, it was frequently observed that the centre agents were overcharging their clients. The local residents including Ms. Poonam Devi and Mr. Akhilesh Ram, visited the SSK Mainatand to register a complaint against the service provider.
Soochna Seva Mitra, Sanjya Kumar, escalated the issue to BDO, Mr. Sanjay Kumar Panday. After a detailed discussion on the matter, the BDO assured of necessary action, as soon as the locals lodge a complaint with his office. The villagers backed out fearing repercussions of standing against the service provider, known for his violence nature. So, Soochna Seva team reported about the corruption in media like Hindustan Times.
Media coverage and public unity created pressure on the vendor. He felt the real heat when local administration, despite any written complaint, became hostile towards him. He cracked in pressure and after several round of discussions with Soochna Seva Mitra and community people agreed to charge adequately on services provided.