A new service in the basket, Umri Panchyat, Madhya Pradesh
In Chanchouda block of Gehunkhed village lived a 15 year old boy Pravesh whose main interest was to learn the use of new Technology. Owing to his family’s financial constraints and lack of transport facility, was not able to register himself for the Basic computer course at SS Chanchouda.
Often one would see him fiddling with his handset. Many a times, he used to call the Customer Care without any specific objective. His mischievous nature equipped him with kind of confidence which other boys of his age lacked. We all know it is not easy to take back money from mobile service providers once it is wrongly deducted from your account, but for Pravesh it was a child’s play as simple as hitting the ball off the bat for a six.
The Block Coordinator of Chanchoura block, Naval Kushwaha is also a resident of Gehunkhedi. The nature of his job required him to work closely with the Block Manager. One day Pravesh overheard the discussion about the CM Helpline between Naval Kushwaha and the Block Manager and noted down the telephone number. Due to lack of proper drainage system, the dirty water which drained out from the houses of 80 families living there got accumulated on the kachha road running through the village which made the road look like a drain. This posed dangers of spreading disease and making road very slippery which had caused injuries to people mostly children who slipped while walking or crossing the road.
According to PM Grameen Sadak Yojna there is a provision for a road to be made on this patch but some people created trouble so that the work could not be undertaken due to their own vested interests. Some villagers were intentionally obstructive and refused to cooperate for the construction of this road as portions of their house would have been demolished for the construction. Pravesh observed that many of his friends were falling ill due to accumulated water or were injured by slipping while walking or crossing the road, so he decided to take help from CM Helpline. He lodged a complaint with the Helpline and in response he was given assurance that his suggestion will be seriously taken care of after the Panchayat Elections.
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